F.A.Q's
Is there any risk involved?
ummm, no! We strive to make our customers happy. If you are not impressed with our service, let us know and we will either make it right or refund you your deposit and monthly charge.
When can I expect to get my custom audio recording?
Sometimes same day... Our professional staff is efficient at making quality on hold recordings. However during busy times, it may take 2-3 days. We will actually e-mail you the sound file and allow you to audit it. We want to make you happy. However, hardware installation typically take a week to complete.
Is it easy to change my on hold message? Background music? Duration?
Yes! VERY EASY! All of our work is saved on computers, so updates or changes are really simple. Just tell us what you want.
Why should I get a customized on hold message?
Well, there are many reasons.
First of all, you have a captive audience. Studies show 7 out of 10 callers placed on hold hang up within the first minute if there is silence. Why not introduce them to new products and services that your company has to offer. Statistics show that OnHoldCustomAudio.com 's messages increase sales by 23-37%. In the meantime, your customers are being entertained. They are not listening to silence, competitor's radio ads, or offensive music. In addition, companies that broadcast radio stations over their phone system are actually responsible for paying ASCAP licensing fees. So why wait, let us increase your sales today!
Do I need to buy hardware?
No! All plans include one of Premiere Technologies digital repeaters. We will determine which unit is best for you. In the unfortunate event that you do decide to cancel your service, we will FULLY refund hardware deposit upon receipt of a workable unit. In addition, if anything happens to the unit that is covered under factory warranty, we will swap your units at no cost.
What about our special needs?
We cater to our customers... Let's say you need your recording done in Japanese and French or any other language, no problem. Basically, if there is a need... we are interested in meeting it. Let us know how we can help.
How do you process orders on your website?
1. Submit order form
2. Approve Script
3. Relax (we'll do the rest)
What do we do when we want to UPDATE OUR RECORDING?
You can update your recording as often as you want; given you have the remaining recording credits.
1. Simply contact us sales@onholdcustomaudio.com stating what kind of changes you would like.
2. We make the recording and email to you for approval.
3. If you have a USB device, we will email you the recording. Then, the recording can be “drag-and-dropped” on the USB flash drive by the customer and inserted back into the hardware.
If you have a RUF-2700 or NET-7000, we will update your recording "while you sleep" and it will be "magically" updated the next time you check.
Upon what conditions is the hardware deposit not fully refunded?
In the rare instance where the hardware is damaged by a customer, a refund of the deposit will not be given. In addition, upon cancellation of a plan, or denied mayment, if a customer does not return the unit within 30 days of the last payment, the customer therefore agrees to forfeit their deposit and agree to purchase the unit at current list price, thus owning the hardware.
Ready to get started? CLICK HERE TO ORDER!!
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Contact us:
Call us Toll Free 877-AUDIO14